Managing Business and Employee Performance
There are many elements to performance management within businesses:
- Addressing poor performance
- Rewarding good performance
- Employee retention
- Skill development
- Measuring competence
- Appraisals.
One thing is for sure, businesses are only as good as the people they employ. Poorly performing employees will have a detrimental impact on both the performance of the business and other employees and will ultimately thwart the employer's ability to drive the business forward. The key to managing business and employee performance is to be an employer of choice in both the good and the bad times that the economy faces.
It is important however that any performance management processes are only implemented because they are right for the business.
Case Study
Our client was facing a re-accreditation process for Investors in People (IIP). After three difficult years financially there had been no money for investment in any of the activities associated with IIP. The first thing CHaRM did was help them to decide whether they wished to go for re-accreditation of the standard. After some deliberation the decision was made that they did. No medium or long term business planning had been undertaken for some time. CHaRM facilitated the business planning activity that was required to start the IIP process. Working with the directors and the senior management team, CHaRM assisted in the production of the business plan. As part of this process a business improvement plan was introduced which the directors and senior managers have been working towards.
CHaRM assisted the Managing Director in preparing for appraisals with the directors and senior managers and prepared the portfolio for the IIP re-assessment process. CHaRM managed the process for re-accreditation and ensured that all involved delivered the actions that were required of them, such as rolling out appraisals throughout the business.
The result? The business achieved IIP re-accreditation with only a few minor improvement points to take on board. The outcome of the business planning process was extremely successful, giving the business a direction and focus that had been lacking for some time. It also reinvigorated the senior management team and generated renewed enthusiasm for the long-term future of the business. The business is doing well and a training plan and budget have been put in place that will not drain the limited resources available to the business.
"Following our recent re-accreditation to Investors in People I thought I would write to thank you and your team for your help in preparing for our assessment. We knew the enormous task facing us in achieving the new standard and CHaRM's structured approach and facilitation enabled us to achieve our goal."
