~ Learning and Development

Personal Development Programmes

Building on the success of its management development and people management programmes, CHaRM has delivered a number of in-house training courses for staff development.  A selection of the programmes are listed below, along with actual quotations received from satisfied clients and delegates.

  • Time Management

"Best time management course I've attended.  Very professional."

  • Customer Care

"Very good training day"

"Very good workshop"

"Very worthwhile"

"Well presented and enthusiastic"

"Very clear and understandable"

  • Communication Skills

Very good workshop - excellent approach from tutor."

"Was a good course"

"An enjoyable day"

"Enjoyed this training more than others and more useful to the job"

  • Sales and Account Management Skills

"Excellent course - will recommend!"

"Very good - excellent content and presentation. Good opportunities to practise skills."

"Excellent - thanks!"

"Had a great day and very informative. Thank you."

"Very useful course - thanks!"

"Very informative and interesting.  Very well presented"

"Very good all round."

  • Assertiveness Techniques

  • Presentation Skills