~ Learning and Development

People Management Programmes for Line Managers

Using CHaRM's expertise in Human Resource Management we deliver a number of People Management Programmes to develop the skills of line managers at all levels.  A selection of the programmes that you and your managers can benefit from are listed below, along with actual quotations received from satisfied clients and delegates.

  • Performance Management / Appraisals

"Excellent training leaving goals for further thought and implementation in my role as a manager."

"Following the training programme, our Managers felt far more confident in appraising their staff and identifying training needs.  We would certainly recommend CHaRM to any business looking to raise the standard of staff appraisal."

"Most impressed - efficient, friendly trainer with good empathy."

"Well done to the presenter, an excellent day!  Thank you."

"Excellent course - well delivered and very informative."

"The best and most useful development session I have attended.  First class facilitator."

"Good pace - provided info in a clear and concise way.  Lots of opportunity to ask questions and check understanding - thank you!"

"The whole course was useful.  Enjoyed the exercise activity - helped to focus and put into practice."

  • Professional Recruitment and Selection

"It was a terrific couple of days last week and I really did get so much out of it.  Thank you again for a great training course."

"Excellent.  Stimulating, informative and professionally presented."

"An excellent trainer and facilitator with an obvious wealth of relevant experience.  Highly recommend the training programme."

"Excellent.  very well presented, full of information.  Made me feel much more confident about recruiting."

"One of the best courses I have been on."

"Thanks to you and the team for a very instructive and informative 2 days."

"This has made me realise I have only been having informal conversations with candidates, not doing interviews!"

  • Managing Poor Performance / Disciplinary Procedures

"A very entertaining training session on a difficult subject - well done."

"Excellent course well delivered.  Very good and relevant case studies."

"Very good case study that encouraged me to consider actual situations."

"Very enjoyable day."

"Very good course - good relevant content and presentation."

  • Recognising Bullying and Harassment

"The Workshop was well thought out and presented."

"Just a brief note to thank you for the dignity training you undertook for us.  I was impressed with both the course content and the delivery of such a sensitive subject.  Already, I believe we are reaping the benefits of the course."

"Very good course."

"I have a better understanding of the process and theerefore more confidence.  Thank you."

  • Employment Law for Line Managers

"Overall an excellent course, nice clear tutor."

"A well presented and informative day."

"Best training I've had"

"Very good speaker - open to questions.  Interactive session."

"Fantabulous!"

"Great day - Thank you!"

"It was very useful to look ahead to important issues that we should be aware of."

"Was good to do quizzes and case studies to support what was learnt."

  • Stress Management

"Lots of practical real life examples given.  A positive morning with time spent being able to discuss issues."

"Very interesting and delivered in very informal manner.  Constructive and easy to follow."

"Useful day - food for thought re ideas of things we can implement to reduce stress levels.  Made us realise we are not too bad!"

"Great sense of humour - experience showed."

"Very worthwhile and a good understanding gained."

"Good clear concise delivery."

"Good and informative."

"Law section gave valuable insight and understanding."

"Good course, well presented."

  • Absence Management

"Excellent training course, one of the best I have attended on this and related topics."